When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation. But somewhere along the way, momentum stalls. Meetings multiply, decisions slow and delivery drifts. Sound ...

Organizations are integrating best-of-breed technologies and empowering business teams with low/no-code tools to create connected experiences, this according to the IT Leaders Pulse Report 2022 by ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into ...

At its Think 2026 conference, IBM introduced a governance-first AI operating model aimed at moving enterprises from isolated AI projects to systemic, operational integration. The framework is built on ...